Frequently Asked Questions

Orders are prepared within 1–3 business days, Monday to Friday, excluding holidays. Orders placed after 2:00 p.m. Eastern start processing the next business day.

In Canada, standard shipping is CA$15 and free on orders of CA$75 or more. In the United States it is US$15 and free on orders of US$100 or more. Full terms are on the shipping policy.

Transit is estimated at 3–5 business days after processing, so 4–8 business days in total for Canada and the United States. These are estimates, not guarantees.

Where international shipping is available, the rate and delivery estimate appear at checkout. Import duties, taxes and customs charges are the customer's responsibility.

Email info@siroccoskin.com as soon as possible. We cannot guarantee a change once processing has begun or the order has shipped.

Unopened, unused items in their original packaging, with proof of purchase, within 30 days of delivery. Opened or used skincare cannot be returned for hygiene and safety reasons. Gift cards and sale items are not eligible.

Email info@siroccoskin.com with your order number before sending anything. We will send instructions and the return destination. Items sent without prior authorization are not accepted.

Email us with your order number and clear photos as soon as you can, and we will evaluate it and make it right.

Request a return for the eligible item, then place a separate order once the return is accepted. That is the fastest route.

Once an authorized return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank may take longer to post it.

A few drops on clean, slightly damp skin, pressed in rather than rubbed. Each product page has the specific instructions for that product.

Thinnest to thickest: gel or serum, then cream, then oil.

It goes on dry hair before you shampoo, sits for a while, then gets washed out. It is not a leave-in finishing oil.

It depends on the size and how often you use it. Sizes are listed on each product page.

Yes. Introduce one product at a time so you can tell which one is doing what.

The complete INCI list is in the ingredients section of each product page.

Some are, some are not. The fragrance-free products are grouped in the fragrance-free collection.

If you have reactive skin or a known sensitivity, test on a small area first and wait 24 hours.

A plant-derived ingredient used in our bakuchiol collection. The product pages describe what each formula does.

For orders shipped into the European Union, applicable law may give you 14 days to cancel or return without justification. The item must still be unopened, unused and in its original packaging. See the refund policy.

The guides go into more depth on individual ingredients and how to use them.

Email info@siroccoskin.com or use the contact form.

You can request cancellation within 15 minutes of ordering by emailing info@siroccoskin.com. Once processing has begun we cannot guarantee it.

Where tracking is available, a shipping confirmation email is sent once the order leaves our facility.

Use the reset link on the login page.

In your account, under order history.